Ready-to-adapt prompts for voice and chat receptionists, organized by the part of the call you are building. Paste them into Vapi, Retell, HighLevel or any other platform.
Foundations
Write the Base AI Receptionist Prompt A builder prompt that turns a client's business facts into a complete, well-structured system prompt for a voice receptionist.
Turn a Website Into an AI Receptionist Brief A builder prompt that turns pasted website text into structured receptionist facts, likely call reasons and a list of open questions for the client.
Industry Starters
AI Receptionist Prompt for a Dental Office A ready-to-paste base prompt for a dental office receptionist that books visits, answers insurance questions safely and routes pain and swelling calls the same day.
AI Receptionist Prompt for HVAC and Plumbing A ready-to-paste base prompt for a heating, cooling and plumbing company that books service calls, sorts urgent jobs and handles gas smells and flooding safely.
AI Receptionist Prompt for a Hair Salon or Spa A ready-to-paste base prompt for a salon or spa receptionist that books the right service with the right person and sends every allergy or patch test question to staff.
AI Receptionist Prompt for Law Firm Intake A ready-to-paste base prompt for a law firm intake receptionist that collects new matter details and conflict check names, gives no legal advice and never says whether the firm will take a case.
AI Receptionist Prompt for a Real Estate Office A ready-to-paste base prompt for a real estate office that routes buyers, sellers, renters and other agents to the right person and never comments on price, value or the law.
Greetings and Intake
Greetings That Do Not Sound Like a Phone Tree A voice module with a short, warm opening that names the business, lets the caller speak first and handles the awkward first seconds without menus or recorded-sounding lines.
Capture Name and Callback Number Correctly A voice module that collects the caller's name and best callback number, reads the number back in small groups of digits and fixes mistakes without starting over.
Booking and Scheduling
Book an Appointment With a Calendar Tool A voice module for the full booking flow: turn the caller's words into a real date, check live availability, book with the tool and confirm only what the tool confirmed.
Reschedule an Appointment A voice module that finds the right appointment, checks the reschedule policy, moves it with the tool and confirms both the old and new times, keeping the original if anything fails.
Deposits and No-Show Policy, Explained Kindly A voice module that explains deposits, late cancellation and no-show fees in plain, friendly words, texts a secure payment link instead of taking cards by voice and leaves exceptions to staff.
FAQs and Pricing Questions
Answer Only From the Knowledge Base A module that makes the receptionist answer only from the business facts and knowledge base, and say so plainly when the answer is not there.
"How Much Does It Cost?" Without Making Up Prices A module that answers price questions with the business's published 'from' prices or ranges, says what changes the price, and offers a quote instead of a guess.
Build the FAQ List From Real Calls A builder prompt that reads real call transcripts and turns the questions callers actually ask into FAQ entries, with unanswered questions flagged for the client.
Transfers, Messages and Escalation
The Warm Transfer Script A voice module for warm transfers: confirm the details, tell the caller what happens next, brief the staff member in one sentence and fall back to a message if nobody answers.
Emergency Calls: What Your AI Receptionist Should Say A voice module that sends anyone in danger straight to the emergency number, routes urgent but safe problems to the business's urgent line, and never keeps a caller in danger on the phone.
The Upset or Angry Caller A voice module that calms upset callers: let them finish, acknowledge the specific problem, never argue or promise refunds, and get them to the person who can fix it.
After Hours and Follow-Up
The After-Hours Receptionist Prompt A voice module for calls outside business hours that separates emergencies, urgent on-call issues and routine calls, and gives every caller a clear next step.
The Missed Call Text Back A text module that sends one short message after a missed call, then turns the reply into a booking, a message or the on-call route.
The Review Request Text After the Visit A text module that asks every customer once for an honest review, thanks the happy ones and passes problems to a manager instead of pushing the link.
Chat and Text Receptionists
The Website Chat Receptionist Prompt A complete chat module for a website assistant that answers from the facts, books or shares the booking link and hands off to people, written for screens, not speech.
Chat Welcome Messages That Get Replies A builder prompt that writes short, page-specific chat welcome messages with quick-reply buttons, so visitors know what to type first.
The Text Message Receptionist A module for an SMS receptionist that replies in short, plain texts, books or shares the booking link, and knows when to pass a message on.
Guardrails and Compliance
Say You Are an AI When It Matters A system prompt module that tells callers early that they are talking to an AI assistant for the business and answers honestly every time they ask.
No Medical, Legal or Financial Advice A system prompt module that stops the receptionist giving medical, legal or financial advice, with natural lines to say instead and a clear route to the right professional.
Outbound AI Calls and Texts: The Consent Checklist A builder prompt that turns your client's outbound plan into a consent checklist, an opening line and opt-out handling, with the gaps flagged for their lawyer.
Testing, Launch and Reporting
Generate 30 Test Calls for Any Business A builder prompt that turns any client's facts into 30 realistic test calls across normal requests, edge cases, difficult callers and safety cases, each with a clear pass.
Score a Call Transcript A builder prompt with a scoring rubric that grades one call transcript on accuracy, booking, tone, handover and safety, and fails it outright on any critical error.
Weekly Client Report From Call Logs A builder prompt that turns a week of call logs into a short, plain-language client report that uses only numbers the logs actually show.