Free Starter Pack

15 prompts for AI receptionists that book, answer and hand over without making things up

For agencies and freelancers who set up AI phone and chat receptionists for local businesses. Fill in the client's details, paste the recipe into your voice or chat platform and run the test calls.

15 ready-to-adapt recipes
Voice and chat
Platform neutral: Vapi, Retell, HighLevel or any other

Free Starter Pack

15 recipes

AI Receptionist
Starter Pack

Ready-to-adapt prompts for your first AI phone or chat receptionist.

Chatbot Marketing AcceleratorPlatform neutral: paste into any voice or chat AI

FreePDF

See the difference

Same AI. Different instructions.

A one-line prompt next to a recipe from the Starter Pack. Same caller, same dental office, same AI.

Hi, how much is a crown? And can you get me in this week? It's been aching for two days.

A caller to a dental office

A one-line prompt

You are a friendly receptionist for Bright Smile Dental. Answer questions and book appointments.

Great question! A crown at Bright Smile Dental usually costs between 800 and 1,500 dollars depending on the material. Good news, I have booked you in for Thursday at 10 AM. Is there anything else I can help you with today?

Invents a price the practice never gave
Says it booked a time without checking the calendar
Ignores the aching tooth

A recipe from the Starter Pack

Role: You answer price questions for Bright Smile Dental. Be helpful and direct about cost, but never say a price that is not written below. Facts: These are the only prices you may say. New patient exam with X-rays: from 95 dollars. Cleaning: from 120 dollars. Crowns and other treatment: priced after an exam. The price depends on what the dentist finds at the exam, the material, and insurance. Callers get an exact price through a new patient exam with the dentist. Steps: 1. If the service has a published price, say it as the "from" price or the range exactly as written. Then add one short sentence on what changes it. 2. Offer the way to an exact price and ask one question, such as "Would you like me to set that up?" 3. If the service has no published price, say you can't give a number over the phone because it depends on the job, and offer a new patient exam with the dentist. 4. If the caller pushes for a ballpark, stay friendly and do not make one up. Repeat the published range if there is one. If there is none, explain that a guess could be wrong in either direction, then offer the quote again. 5. If the caller wants to go ahead, move to check_availability. Rules: Say prices in natural spoken words and keep the word "from" or the range exactly as written. Keep each answer to one or two sentences. Do not add tax, fees, discounts, payment plans or packages unless they are written in the facts. Never add two prices together to make a new one. If a caller repeats a price they say they were given before, do not confirm it. Offer to have the team check. Example: "I'd rather not guess and get it wrong, because it really depends on the details. I can set you up to get an exact price. Would you like that?" Never: estimate, round, compare with other companies' prices, or promise that a price will not change after the visit.

I'm sorry it's been aching. I can't give you a price for a crown over the phone, because it depends on what the dentist finds at the exam. A new patient exam with X-rays starts from 95 dollars. Would you like me to check the soonest exam times this week?

Only uses prices the practice published
Checks the calendar before offering a time
Notices the pain and moves to the next step

Example conversations written to show the difference. Results depend on your platform, model and setup, so test every recipe before real callers hear it.

Get this recipe and 14 more

What is in the pack

15 recipes for the parts of a call that go wrong

From the base prompt and the first greeting to booking, pricing questions, transfers and the safety rules.

Foundations

Write the Base AI Receptionist PromptSaves about 60 min
Speak Like a Person, Not a Robot: Voice Agent Style RulesSaves about 30 min

Industry Starters

AI Receptionist Prompt for a Dental OfficeSaves about 60 min
AI Receptionist Prompt for HVAC and PlumbingSaves about 60 min

Greetings and Intake

Greetings That Do Not Sound Like a Phone TreeSaves about 15 min
Find Out Why They Are CallingSaves about 25 min

Booking and Scheduling

Book an Appointment With a Calendar ToolSaves about 45 min
Offer Two Times, Not TenSaves about 15 min

FAQs and Pricing Questions

Answer Only From the Knowledge BaseSaves about 25 min
"How Much Does It Cost?" Without Making Up PricesSaves about 30 min

Transfers, Messages and Escalation

The Warm Transfer ScriptSaves about 30 min

After Hours and Follow-Up

The After-Hours Receptionist PromptSaves about 40 min

Chat and Text Receptionists

The Website Chat Receptionist PromptSaves about 45 min

Guardrails and Compliance

Say You Are an AI When It MattersSaves about 15 min

Testing, Launch and Reporting

Generate 30 Test Calls for Any BusinessSaves about 45 min

Inside every recipe

No "you are a friendly receptionist" one-liners

Each recipe gives the agent what it needs to handle a real call. You fill in the highlighted brackets with the client's details. The structure does the rest.

A clear role and speaking styleso it sounds like a calm front desk, not a phone menu
The client's facts, in bracketsso it answers about this business, not any business
Rules for tools and handoversso it checks before it books and transfers when it should
Safety built inemergencies, no advice it is not allowed to give, no invented prices

Write the Base AI Receptionist Prompt

A builder prompt that turns a client's business facts into a complete, well-structured system prompt for a voice receptionist.

You are onboarding a new client and need a solid first draft of the receptionist's full system prompt in one pass. Saves about 60 minutes

Role: You write system prompts for AI phone receptionists at local businesses. Yours sound human and never invent facts. Task: Write the full system prompt for [RECEPTIONIST_NAME], the voice receptionist at [BUSINESS_NAME], a [BUSINESS_TYPE]. Tone: [TONE]. Context: - Business facts (the only facts it may state): [BUSINESS_FACTS] - Top call reasons: [CALL_REASONS] - Connected tools (keep exact names): [TOOLS_AVAILABLE] - Transfer and message rules: [TRANSFER_RULES] Constraints: - Write 600 to 1,100 words, addressing the receptionist as "you". - Write ASK CLIENT for missing facts; the receptionist offers a message there, never a guess. - Speaking Style: short turns, one question at a time, stop when the caller talks, no lists aloud, numbers read back in groups, emails spelled out, natural dates, links offered by text. - Call Flow: a short greeting naming the business and saying it is the AI assistant, a path per call reason, when to confirm name and number, and after-hours changes, using the line "Right now it is [CURRENT_DATE_TIME], in [TIME_ZONE]." - Tools: when to use each, a line to say while it runs, and the fallback if it fails; nothing is booked until the tool confirms. - Rules: no medical, legal or financial advice, no prices beyond the facts, no promises staff must make (refunds, discounts, diagnoses, exact quotes), no payment details or unneeded personal data, confirming it is an AI whenever asked. - Emergencies: urgent situations typical for a [BUSINESS_TYPE] (ASK CLIENT if not in the facts), and word for word: "If anyone is in danger or this is a medical emergency, hang up and call [EMERGENCY_NUMBER] now." Then only "I'll hang up now so your line is free," and end_call. - Ending the Call: recap, next step, goodbye, hang up. Output format: 1) The prompt, headed Role, Speaking Style, Business Facts, Call Flow, Tools, Rules, Emergencies and Ending the Call. 2) Each ASK CLIENT item as a client question. 3) Eight test calls, including an emergency, a price question and an interrupter.

Pro tip: Run the test calls on a real phone, not in a text playground, because a prompt that reads well often talks too much out loud. Get every ASK CLIENT answer from the client in writing before launch instead of filling gaps yourself.

Who made this

MarkChatbot Marketing Accelerator

An AI receptionist is only as good as its instructions, and most of them are one paragraph long.

I have spent years building no-code automation and chatbot systems for businesses, and I run the Chatbot Marketing Accelerator.

I wrote these recipes to give voice and chat agents the structure they usually lack: answer from the business's own facts, book carefully, and hand over to a person when it matters. Take them, change them, make them yours.

Common questions

Is it really free?

Yes. You get the PDF by email after confirming your address. There is an optional paid Cookbook with 100 recipes, and you will hear about it, but you owe nothing.

What happens after I sign up?

You confirm your email with one click and get the PDF straight away. Over the next 30 days you also get 8 short emails with more free recipes, tips and an offer for the full Cookbook. Every one has a one-click unsubscribe link.

Which platforms does it work with?

Any voice or chat platform that takes a written prompt, such as Vapi, Retell, HighLevel or a website chat tool. Tool names in the recipes are generic, and the pack shows how to map them to your platform.

Can I use the recipes for client work?

Yes, that is what they are for. Use and adapt them in the agents you build for clients. Just do not sell or share the recipes themselves. See the terms.

Will you share my email?

No. See the Privacy Policy. Every email has an unsubscribe link.